This is an excellent article. Steven Vigeant rightly says “In most cases, no in-house IT department is enough to cover all four of the pillars of IT support: on-site, remote, end-user and emergency.”. He then rightly goes on to remind SMBs that “ad hoc” support may be better than any in-house team or even a fixed maintenance support contract. The important thing is to assess your needs, assign priorities and identify any gaps you may have in your existing plan. A good outsourced support company can fill these gaps in the most efficient way.

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Ian Firmin and IJNetworks Limited supplies Hexham Northumberland customers state of the art Computer support products and services.